“Just wanted to reach out and say thanks again for the training. I just used it. Took a deep breath. Thought about it. Then went and spoke to a person who was quite rude to me. Sometimes, you just have to sincerely ask if that’s what they meant. Then they can re-think and say NO, no…I am just stressed and did not mean it that way. I’m fairly certain they did mean to be rude, but by not reacting to it and then going back to clarify…I feel good. They might not be rude next time. Some days, it’s the very tiny victories that are the positive thing of the day. And I am grateful for the skills to make that happen.” – Vernon Jubilee Hospital