Archive for: May 2010

What makes us feel like we got great customer service?

date 13 May 2010 | category Uncategorized

I have been writing posts lately about my experiences with replacing my business vehicle. During this process, I have become aware of both good and poor customer service and attentiveness. This has caused me to ponder about what might be …

As a consumer, when does your opinion matter?

date 03 May 2010 | category Uncategorized

Although I am not usually a believer in the analogy that “The customer is always right”, I have wondered recently just when the customer matters at all.  I have had a couple of events occur of late that have made …