The MacLeans Magazine had an article in it this week about taking a Youth Pill. The article discusses the race to cure aging. I thought this was funny since I decided to write about memory and aging for my monthly …

This week, I travelled to a rural community to provide a full day of training on enhanced customer service.  The organizer gave me the address of where to attend and, as is my usual practice, I ensured that I printed …

I have been writing posts lately about my experiences with replacing my business vehicle. During this process, I have become aware of both good and poor customer service and attentiveness. This has caused me to ponder about what might be …

Although I am not usually a believer in the analogy that “The customer is always right”, I have wondered recently just when the customer matters at all.  I have had a couple of events occur of late that have made …

 I had such a wonderful day yesterday.  I felt so productive all morning and then spent quite a bit of time in the warm sun in the afternoon, cleaning away the remnants and debris of winter.  I felt fantastic and …

Recently I have been working with a number of individuals who are struggling to come to grips with resentments that are building in their relationships.  Here is a wonderful article on what to do to stop it (sent to me …

I don’t know about the rest of you, but I feel like I am not getting much work done since the Olympics began.

What a thrill to see our first Gold Medal on Canadian soil. Less than 30 seconds to get …

One of the best laughs I ever got while driving was this sign situated in front of a flower shop the day after Valentine’s Day. So what is it about this holiday that turns us all into ramped up consumers …

I am one of ’those’ people who does enjoy filling out a quick personality quiz.  Mostly, I like to see if the quiz contains insights into ‘who I might be and why I behave the way I do’ at a higher …

I attended a fascinating seminar last night with speaker Michael Drew. Mike was talking about societal norms and how to market to a new generation. He started out by relating his talk to a book written by William Struass called …